Terms and Conditions
Effective Date: 9th January 2025
Tracy Heatley Limited t/a Better Marketing With Tracy Heatley (“we,” “us,” “our”) is committed to providing high-quality marketing consultancy, training, and mentoring services. By engaging with our services, you agree to the following terms and conditions:
1. Definitions
1.1 “Company” refers to Tracy Heatley Limited t/a Better Marketing With Tracy Heatley. 1.2 “Client” refers to any individual, company, or organisation engaging our services. 1.3 “Services” refers to all programmes, consultancy, training, mentoring, and related offerings provided by the Company. 1.4 “Flexible Payment Plan” refers to payment plans agreed upon for specific services. 1.5 “Terms” refers to these terms and conditions.
2. General Terms
2.1 All services provided are subject to these Terms. By booking any service, you confirm your acceptance of these Terms. 2.2 These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts. 2.3 All communication will be conducted in English.
3. Services Overview
3.1 Strategy Cycle™ Programmes
- Group and Individual Programmes include structured sessions, workbooks, and access to recordings.
- Clients may be required to complete independent tasks between sessions. Failure to fulfil these tasks within agreed timeframes may negatively impact results and outcomes.
3.2 AI Marketing Services
- Strategy development and training are tailored to individual or group requirements.
3.3 Marketing Consultancy and Outsourced Marketing Director Services
- Bespoke services are provided based on client proposals. Initial payments or deposits will be required as outlined in the proposal.
3.4 Training Services
- Training includes workshops, online courses, and bespoke sessions.
4. Booking and Payments
4.1 Payment Terms
- Full payment or the initial payment for flexible plans is required to confirm your booking.
- Flexible Payment Plans: Clients must authorise subscriptions for remaining payments within 3 days of booking. Failure to do so may result in cancellation.
4.2 Initial Payments and Deposits
- For consultancy projects, a third of the total cost will be required as an initial payment or deposit, with the remaining payments outlined in the proposal.
- All initial payments and deposits are non-refundable.
4.3 Late or Missed Payments
- Failure to make payments on time may result in cancellation of services and the remaining balance becoming immediately due.
- Late payments may incur statutory interest as per UK law.
4.4 Taxes
- All prices are exclusive of VAT unless stated otherwise.
5. Cancellations and Rescheduling
5.1 Client Cancellations
- Cancellations for group or individual programmes must be made at least 7 days before the start date to avoid further charges.
- No refunds will be provided for missed sessions.
5.2 Company Cancellations
- The Company reserves the right to cancel or reschedule sessions with reasonable notice.
- In such cases, alternative dates or credits will be offered.
6. Session Recordings
6.1 Sessions, including group and one-to-one, may be recorded. Recordings are shared securely with:
- Individual clients for one-to-one sessions.
- Group participants, including those attending make-up sessions.
6.2 Clients are responsible for downloading recordings within 7 days. Recordings will be deleted after 14 days. 6.3 By participating, you consent to session recordings and sharing with relevant participants.
7. Client Responsibilities
7.1 Provide accurate and timely information to support the delivery of services. 7.2 Actively participate in sessions and complete tasks as required. Failure to complete independent tasks may impact the effectiveness of the programme and the outcomes achieved. 7.3 Download and securely store recordings within the specified time frame.
8. Intellectual Property
8.1 All materials, tools, and resources provided by the Company remain our intellectual property unless expressly transferred. 8.2 Clients may use materials for personal or internal business purposes but may not reproduce or distribute them without written consent.
9. Liability
9.1 The Company will not be liable for any indirect, incidental, or consequential damages resulting from the use of our services. 9.2 Clients are responsible for implementing recommendations and ensuring they suit their business needs.
10. Data Protection and Privacy
10.1 The Company adheres to GDPR and data protection laws. Refer to our Privacy Policy for detailed information. 10.2 Personal data will not be shared with third parties except as specified in the Privacy Policy.
11. Complaints and Feedback
11.1 We welcome feedback to improve our services. Please direct complaints or concerns to info@tracyheatley.com.
12. Use of AI in Services and Workshops
12.1 Scope of AI Use
a. The Company may use AI tools and technologies to enhance the delivery of services and workshops, including but not limited to generating content, analysing data, providing examples, and supporting marketing strategies.
b. AI tools referenced or demonstrated are provided by third-party providers, and participants or clients are responsible for adhering to the terms and conditions of these platforms.
12.2 AI in Workshops
a. AI Marketing Workshops are designed to provide participants with knowledge and skills for utilising AI tools in marketing. The workshops include live sessions, workbooks, recordings, and optional co-working sessions.
b. Participants are responsible for creating and managing their own accounts for AI tools and ensuring compliance with the terms of these platforms.
c. Workshop materials remain the intellectual property of the Company and may not be shared, reproduced, or distributed without prior written consent.
12.3 AI in Marketing Services
a. The Company may integrate AI tools into marketing consultancy, training, and mentoring services to support strategy development, content creation, and analytics.
b. While AI-generated outputs are usually reviewed during training and mentoring sessions, and suggestions made about tailoring content to meet client needs, the Company does not guarantee the absolute accuracy or completeness of AI-generated content.
c. Clients are encouraged to critically evaluate AI-generated recommendations and take professional advice if necessary before implementing them.
12.4 Data Protection and Privacy
a. The Company adheres to GDPR and all applicable data protection laws. Personal or business data entered into AI platforms is not stored or processed by the Company beyond what is required for the delivery of services.
b. Clients and participants are responsible for ensuring that any data they input into AI tools complies with applicable data protection regulations.
12.5 Liability and Limitations
a. The Company provides training, consultancy, and mentoring services using AI for educational and advisory purposes only.
b. The Company shall not be liable for any direct, indirect, or consequential losses arising from the use of AI tools or outputs.
c. Participants and clients assume full responsibility for testing, applying, and managing AI tools and outputs within their business operations.
12.6 Technical Requirements
a. Clients and participants are responsible for ensuring they meet the technical requirements for accessing services and utilising AI tools, including hardware, software, and internet connectivity.
b. The Company shall not be held responsible for technical difficulties experienced by clients or participants.
12.7 Updates and Modifications
a. The Company reserves the right to update or modify AI tools, methodologies, and workshop content as AI technologies evolve.
b. Changes will be communicated in advance where relevant and will aim to enhance the delivery and relevance of the services provided.
12.8 Intellectual Property
a. AI-generated content provided as part of workshops or services remains subject to the intellectual property rights of the Company unless expressly transferred.
b. Ownership of AI-generated outputs created by clients using third-party platforms belongs to the client, subject to the terms of the AI tool provider.
13. Updates to Terms
13.1 The Company reserves the right to update these Terms periodically. The latest version will always be available on our website.
For further information or questions, please contact:
Tracy Heatley Limited
Email: info@tracyheatley.com
Phone: 07812 076946